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COSTOIA

A smarter way to manage your restaurant

Why this system makes sense?

This system allows restaurants to improve and expand their daily operations without disrupting what already works.

It provides full control over user access and permissions, ensuring security and peace of mind in everyday use.

Menus can be displayed in multiple languages and automatically adapt to the customer, improving the experience without increasing staff workload.

The system can be adopted gradually — from simple menu display or Take Away and Delivery orders to full restaurant management — without replacing existing systems.

This makes it a low-risk solution to add new sales channels, automate processes and grow the business with full control.

Below you will find several benefits so you can evaluate which ones can significantly improve the operation of your restaurant, according to your way of working and priorities.

The restaurant maintains full control over who can access the system and which actions each person can perform, preventing unwanted access and reducing operational errors.

Each user works only with the functions they need, which simplifies internal organization and provides greater peace of mind for the restaurant owner or manager.

For example, payment processing can be restricted to specific staff members, while others can only take orders or check order status.

This approach allows the system to adapt to the restaurant’s way of working without imposing unnecessary processes or creating external dependency.

The system adapts to how the restaurant is managed, adding new tools that improve control, service quality and operational speed.

Without changing the restaurant’s existing logic, management becomes more organized by eliminating unnecessary steps and reducing manual tasks, making daily work easier for the team.

Changes are introduced naturally and progressively, delivering real improvements without complicating operations.

The system allows Take Away and Delivery orders to be managed directly within the restaurant’s own system, without relying on external processes or improvisation.

Orders are confirmed and paid before entering the kitchen, reducing unpaid orders, communication errors and last-minute cancellations.

All orders are managed from a single screen regardless of their origin, making resource allocation easier and helping optimize preparation and delivery times.

Customers can also track their order status, reducing phone calls and improving the pickup or delivery experience.

Each order is managed exclusively within the system where it was placed, allowing this channel to be used as a complementary option without interfering with other systems or platforms already in use.

The system unifies order management into a single workflow, improving coordination between kitchen, bar and service staff.

All areas work with the same information, providing a clear overview of which orders are pending, in preparation or completed.

The system tracks the time associated with each order status, showing when an order was confirmed, when preparation started and when it was completed.

Estimated preparation times can be defined per dish, highlighting delays and allowing timely action.

Interaction in the kitchen and preparation areas is mainly done through simple clicks, avoiding text input, reducing errors and enabling fast use even during peak service.

This unified view allows owners or managers to monitor service progress, optimize resources and improve process quality without constant intervention.

The system provides a more natural and convenient customer experience by managing orders per guest, allowing each person to order independently.

Each guest can place an order whenever they wish and, once confirmed, the system automatically generates a new available order, enabling continuous ordering without interruptions.

The system clearly identifies who pays, showing summaries and subtotals per guest, which avoids confusion and simplifies bill settlement.

Customers can also specify order details, such as cooking preferences, and this information reaches the kitchen directly, reducing errors and unnecessary explanations.

The entire system is available in multiple languages, not just the menu. One guest may order in one language while staff or kitchen view it in another, without losing information.

Additionally, the system allows optional per-guest surveys, providing valuable feedback without disrupting service.

By automating repetitive tasks, the system reduces manual work and minimizes operational errors.

This allows the team to focus on customer service and service quality instead of administrative tasks.

Automation contributes to a more efficient, organized and predictable operation, even during high-demand periods.

Usage model and costs

The system adapts to different needs and can be implemented progressively.

Better organization and automation contribute to higher customer satisfaction and improved business performance.

FAQ

You do not need to install any application.

Our system works directly on the web, which means:

  • Your customers access it from their mobile by scanning a QR or using a link
  • They don’t need to download anything (this greatly reduces friction)
  • It works on any device: mobile, tablet or computer

For the restaurant:

  • You don’t need to install any software either
  • You can manage everything from a browser (like a website)
  • Access is immediate from anywhere
In summary:Fewer steps for the customer means more orders.
No downloads, no complications — instant access from mobile.

It depends on the type of service:

Reservations, delivery or takeaway:

  • The customer registers with their email the first time
  • The system asks if they want to remember it on that device
  • If accepted, they won’t need to enter it again in future visits

Ordering inside the restaurant:

  • No email is required
  • Customers can access directly (for example via QR)
  • The process is faster and without registration

Additionally:

  • The customer can remove the saved email at any time
  • Everything is designed to be fast and convenient
In summary:Speed in the restaurant, control for online orders.
The best experience in both cases.

The system allows each person to place their order independently, even if they are at the same table or order.

How it works:

  • A QR or access code is generated for the order
  • That code can be shared with others
  • Each person joins from their mobile and adds what they want

The system:

  • Identifies each order per person
  • Keeps everything organized within the same order
  • Avoids confusion between diners

Additionally:

  • Each customer can choose the menu language (up to 4 available)
  • In the kitchen, everything is shown in a single defined language
In summary:Each customer orders at their own pace, in their own language and without errors.
More comfort for the customer and more control for the restaurant.

The system makes it easy to manage who pays each part of the order.

Each diner:

  • Can place their order independently
  • And decide whether to pay their share or not

Additionally:

  • You can classify orders based on who pays
  • You clearly see what belongs to each person

It also includes:

  • An online report showing who pays
  • Which diners are covered by each payment
In summary:You always know who pays what.
Fewer mistakes, faster billing and a better customer experience.

The system allows you to customize each dish in a clear and structured way.

You can create options within each product, for example:

  • For a steak: rare, medium or well done
  • For a burger: no onions, extra cheese or no sauce

Additionally:

  • You can add options with an extra cost
  • For example: mushrooms +2 USD or other extra ingredients

When the order reaches the kitchen:

  • The dish appears with all selected options
  • Staff see exactly how the customer wants it
  • No interpretation or manual errors

This allows:

  • Reducing errors
  • Improving communication with the kitchen
  • Providing a better customer experience
In summary:The customer orders exactly as they want it,
and the kitchen receives it the same way, without errors.

Yes, the system allows you to adjust prices depending on the type of service in a very flexible way.

It works in a centralized way:

  • You define a price adjustment (for example: +1 USD)
  • You apply it to the products you want (drinks, menus, etc.)

For example:

  • You can apply +1 USD to all drinks for delivery
  • Or define different adjustments for dine-in, delivery or takeaway
  • Even create adjustments for special areas (VIP, events, etc.)

Most importantly:

  • You don’t need to modify each product individually
  • You change the value only once
  • It is automatically updated across all products where it is applied

This allows you to:

  • Save time
  • Maintain price consistency
  • Adapt your business quickly
In summary:You adjust prices once and they apply automatically.
More control, less work and maximum flexibility.

Once the customer confirms their order, it is automatically sent to the corresponding area.

The order is sent to:

  • Kitchen
  • Bar
  • Or the corresponding area

From that moment:

  • The order can no longer be modified
  • Confusion or last-minute changes are avoided

Additionally:

  • The system creates a new order for that diner
  • They can continue ordering more items if they wish

This allows:

  • Keeping the workflow organized
  • Avoiding kitchen errors
  • Speeding up service

Important:

  • In most cases, the process is fully automated
  • If needed, the restaurant can manage changes manually
In summary:The confirmed order goes directly to the kitchen, without changes or confusion.
Clear workflow, full control and faster service.

Yes, the system allows customers to track the status of their order at all times.

Each diner can see:

  • Everything they have ordered
  • The status of each item individually

For example:

  • Steak → in preparation (kitchen)
  • Drink → in preparation (bar)
  • Dessert → pending or ready

Status is displayed clearly:

  • In preparation
  • Prepared
  • Ready for delivery
  • Delivered
In summary:The customer always knows the status of their order.
More transparency, less uncertainty and a better experience.

No. Although the system includes several statuses, it is very easy to use.

In the kitchen:

  • Pending dishes appear on screen
  • The chef only needs to click “Preparing” or “Ready”
  • And update the dish status

Everything works:

  • With just a few clicks
  • Without complex processes
  • In an intuitive way

Additionally:

  • If each chef uses a tablet, the system records who prepares each dish
  • It allows you to see what each team member is doing

This allows:

  • Control without complexity
  • Tracking kitchen activity
  • A smooth operation

And something very important:

  • You can generate precise statistics
  • Preparation times
  • Team performance
  • Kitchen workflow
In summary:Easy to use in daily operations,
powerful for analyzing and improving your business.

For delivery orders, the system shows the available delivery zones.

  • The customer selects their zone before placing the order
  • Orders can only be placed within the zones defined by the restaurant

Additionally:

  • The system displays an informative message about available zones
  • The customer clearly understands whether the service is available or not
In summary:Orders are only accepted within the defined zones.
Fewer errors, fewer incidents and greater delivery control.

The system allows you to manage schedules independently for each service.

  • You can close delivery even if the restaurant remains open
  • Each service operates independently

Additionally:

  • You can define which days of the week the restaurant is closed
  • Set special days (holidays or specific dates)
  • Open or close services exceptionally whenever needed

When a customer tries to order outside business hours:

  • The system shows an informative message
  • It clearly indicates that the service is not available at that time
Summary: You control when each service is available.
You prevent out-of-hours orders and keep your business under control.

Payment is made directly online at the time of the order.

The customer:

  • Pays from their mobile device (card or other available methods)
  • The money is sent directly to your bank account
  • You have full control — it does not go through third parties

Additionally:

  • As soon as the customer pays, the order is automatically sent
  • Directly to the kitchen, bar, or wherever needed
  • Everything happens instantly and without manual intervention

This means:

  • No errors in order taking
  • No need to manually confirm payments
  • The process is fast, clear, and automatic
Summary: You get paid directly at the moment of the order, without intermediaries.
Unlike other platforms where the money goes through them.

If the customer does not pay, the order is not processed.

  • The order is only activated once payment is confirmed
  • If there is no payment, it does not reach the kitchen or enter the system
  • You don’t have to do anything or waste time

This means:

  • No fake orders
  • No last-minute cancellations
  • You only work with real orders

Additionally:

  • Customers access through a trusted environment
  • Via a QR code in your restaurant, your website, or a direct link
  • They know they are in a secure and legitimate channel

In practice:

  • Customers who truly want the order will pay
  • This creates more responsible behavior
  • Non-committed orders are eliminated
Summary: If there is no payment, there is no order.
And the orders that come in are real.

The system allows you to define a minimum amount for delivery orders.

  • Until the order reaches that amount, payment is not enabled
  • Since it cannot be paid, the order is not processed

Additionally:

  • The customer sees an informative message with the required minimum amount
  • They always know how much is missing to complete the order
Summary: You control the minimum order amount effortlessly.
Only orders that meet your conditions are processed.

No, you don’t have to stop using services like Uber Eats or PedidosYa.

You can continue using them without any problem while incorporating our system.

In fact, you can use them to attract customers to your own channel:

You can add a direct link to your ordering or reservation system (for example, from Google Maps or your website).

If you already have a website, you can easily integrate access to:

  • Delivery
  • Takeaway
  • Online reservations

You can also place a visible QR code in your restaurant so customers can access directly.

You can even use these platforms as a visibility channel and then redirect customers to your system, where you have greater control.

Summary: You don’t replace what you already have — you complement it and gradually gain independence.
You start without risk and decide when to reduce dependence on other platforms.

You don’t need to install any application.

Yes, you can continue using WhatsApp, Uber Eats, or PedidosYa without any problem.

They operate independently from our system.

The difference lies in how you manage orders:

  • With WhatsApp or external apps → orders are usually manual
  • With our system → everything is automated and organized

With our system:

  • The customer places the order directly
  • No interpretation errors
  • The order is automatically sent to the kitchen or process
  • Everything is recorded and controlled

The ideal approach is to combine them:

  • Use WhatsApp to communicate with the customer
  • Send them your link or QR so they place the order correctly
Summary: You keep the personal connection, but with full control.
You can use everything you already have, but important orders go through your system.

The system differentiates between customers and restaurant staff.

  • Each user logs in with their own account
  • They can only see and do what they are allowed to

Additionally:

  • There is an owner profile with full access
  • You can define which employees can view orders or manage the system
  • You can also grant and revoke access easily
Summary: You decide who can do what within your restaurant.
Full control and secure access for each user.

Yes. The system allows you to manage multiple restaurants easily.

When logging in:

  • The system detects if the user has access to multiple restaurants
  • They can choose which one to work with
  • They only access the functions allowed in that restaurant

This allows you to:

  • Reuse staff across locations
  • Maintain independent control in each restaurant
  • Manage chains more efficiently
Summary: A single user can work across multiple restaurants,
while maintaining independent control in each one.

Yes, you can easily manage your menu once it is in the system.

To make it more practical:

  • It is recommended to include all possible options from the beginning
  • And manage their availability directly from the system

This allows you to:

  • Activate or deactivate dishes easily
  • Hide products that are not available
  • Adapt to daily restaurant operations without complications

For example:

  • If a dish runs out → you deactivate it
  • If it becomes available again → you reactivate it

All of this is reflected:

  • Immediately
  • In real time
  • Across all channels (web, orders, etc.)
Summary: You control your menu in real time, without rebuilding it.
More flexibility, less work, and better day-to-day control.

No, you don’t need technical knowledge.

The system is designed so that anyone in the restaurant can use it easily.

From a single screen you can see:

  • Drinks
  • Menu options

And from there you can:

  • Activate or deactivate products
  • Edit any item with a single click

When editing a product:

  • All product information is displayed
  • You can modify whatever you need
  • Changes are applied immediately upon update

Additionally:

  • You can modify products without activating them
  • Keep them disabled until you decide to use them

This allows you to:

  • Test changes without risk
  • Make adjustments easily
  • Maintain control at all times
Summary: Anyone can manage the system without technical knowledge.
Easy to use, flexible, and fully under your control.

The system is modular and scalable.

This means you are not forced to use all functionalities from the beginning.

You can start with what you need and grow little by little:

  • WEB: your menu available online (up to 4 languages)
  • Delivery: home delivery orders with online payment
  • Take Away: orders for pickup at the restaurant
  • Orders in the restaurant: internal management (tables, kitchen, etc.)
  • Online reservations: reservation management (requires restaurant orders)

The cost depends on:

  • The modules you use
  • The country where you operate
  • The volume of use
Summary: Start with what you need and grow at your own pace.
You only pay for what you use, without complications.

The implementation time mainly depends on the size of the menu and the number of images.

To make the process efficient and organized, we work with you in a structured way:

1. Menu in Excel

  • You organize the dishes in an Excel sheet
  • You define names, prices, and menu structure
  • You arrange everything according to your criteria

2. Image management

  • You place your photos in a folder
  • An automatic process optimizes size and quality
  • The images are linked to each product

3. Upload to the system

  • The information is reviewed
  • It is uploaded into the system
  • Everything is ready to operate

Important:

  • This process defines the complete menu structure
  • It is done only once during the initial phase

After that:

  • You can easily activate or deactivate products
  • Adjust day-to-day operational settings
  • Manage the system without complications
Summary: You set up the foundation correctly from the start,
and then manage daily operations simply and quickly.

Yes, you can see what is happening in your restaurant in real time, from anywhere.

Each action is recorded with:

  • Date and time
  • Who performed it
  • Order status

Additionally:

  • You can configure views based on what you want to monitor
  • See ongoing orders, statuses, and times in real time

For example:

  • Know that a table placed an order 30 minutes ago
  • See what status it is in
  • Act quickly if you detect any delay

This allows you to:

  • Monitor your restaurant without being physically present
  • Detect problems quickly
  • Make decisions in the moment
Summary: Your restaurant under real-time control,
wherever you are.

Yes, you can access all the information from your restaurant to analyze it in detail.

You can:

  • Download your order data
  • Analyze it in your own environment (for example, Excel)
  • Create your own reports according to your needs

This allows you to analyze:

  • Peak hours
  • Best-selling dishes
  • Performance by time slots
  • Overall restaurant performance

Additionally:

  • You can create advanced analyses according to your own criteria
  • Or receive help preparing customized reports
Summary: Your data is yours — analyze it however you want.
More information, better decisions, and greater control of your business.

Yes, the system allows you to collect customer feedback directly with each order.

You can define satisfaction questions:

  • The customer responds with a rating (for example, from 0 to 9)
  • You can evaluate different aspects of the service

This allows you to measure:

  • Food quality
  • Service
  • Overall experience

Additionally:

  • You can download this information
  • Analyze it together with the rest of the system data

This helps you to:

  • Detect areas for improvement
  • Make decisions based on real opinions
  • Continuously improve your restaurant
Summary: You listen directly to your customers, with real data.
More information, better decisions, and continuous improvement.

System demonstration

The best way to understand how the system works is to see it in use.

We offer demonstrations adapted to each restaurant.

Request a demonstration

Contact and documentation

Contact us at cs@costoia.eu
Download documentation (PDF)