COSTOIA
Why this system makes sense?
This system allows restaurants to improve and expand their daily operations without disrupting what already works.
It provides full control over user access and permissions, ensuring security and peace of mind in everyday use.
Menus can be displayed in multiple languages and automatically adapt to the customer, improving the experience without increasing staff workload.
The system can be adopted gradually — from simple menu display or Take Away and Delivery orders to full restaurant management — without replacing existing systems.
This makes it a low-risk solution to add new sales channels, automate processes and grow the business with full control.
Below you will find several benefits so you can evaluate which ones can significantly improve the operation of your restaurant, according to your way of working and priorities.
The restaurant maintains full control over who can access the system and which actions each person can perform, preventing unwanted access and reducing operational errors.
Each user works only with the functions they need, which simplifies internal organization and provides greater peace of mind for the restaurant owner or manager.
For example, payment processing can be restricted to specific staff members, while others can only take orders or check order status.
This approach allows the system to adapt to the restaurant’s way of working without imposing unnecessary processes or creating external dependency.
The system adapts to how the restaurant is managed, adding new tools that improve control, service quality and operational speed.
Without changing the restaurant’s existing logic, management becomes more organized by eliminating unnecessary steps and reducing manual tasks, making daily work easier for the team.
Changes are introduced naturally and progressively, delivering real improvements without complicating operations.
The system allows Take Away and Delivery orders to be managed directly within the restaurant’s own system, without relying on external processes or improvisation.
Orders are confirmed and paid before entering the kitchen, reducing unpaid orders, communication errors and last-minute cancellations.
All orders are managed from a single screen regardless of their origin, making resource allocation easier and helping optimize preparation and delivery times.
Customers can also track their order status, reducing phone calls and improving the pickup or delivery experience.
Each order is managed exclusively within the system where it was placed, allowing this channel to be used as a complementary option without interfering with other systems or platforms already in use.
The system unifies order management into a single workflow, improving coordination between kitchen, bar and service staff.
All areas work with the same information, providing a clear overview of which orders are pending, in preparation or completed.
The system tracks the time associated with each order status, showing when an order was confirmed, when preparation started and when it was completed.
Estimated preparation times can be defined per dish, highlighting delays and allowing timely action.
Interaction in the kitchen and preparation areas is mainly done through simple clicks, avoiding text input, reducing errors and enabling fast use even during peak service.
This unified view allows owners or managers to monitor service progress, optimize resources and improve process quality without constant intervention.
The system provides a more natural and convenient customer experience by managing orders per guest, allowing each person to order independently.
Each guest can place an order whenever they wish and, once confirmed, the system automatically generates a new available order, enabling continuous ordering without interruptions.
The system clearly identifies who pays, showing summaries and subtotals per guest, which avoids confusion and simplifies bill settlement.
Customers can also specify order details, such as cooking preferences, and this information reaches the kitchen directly, reducing errors and unnecessary explanations.
The entire system is available in multiple languages, not just the menu. One guest may order in one language while staff or kitchen view it in another, without losing information.
Additionally, the system allows optional per-guest surveys, providing valuable feedback without disrupting service.
By automating repetitive tasks, the system reduces manual work and minimizes operational errors.
This allows the team to focus on customer service and service quality instead of administrative tasks.
Automation contributes to a more efficient, organized and predictable operation, even during high-demand periods.
Usage model and costs
The system adapts to different needs and can be implemented progressively.
Better organization and automation contribute to higher customer satisfaction and improved business performance.
System demonstration
The best way to understand how the system works is to see it in use.
We offer demonstrations adapted to each restaurant.